Sun Worklist Manager Service Engine User's Guide

Automatic email Notifications

You can configure a task to automatically generate notifications to certain users or groups of users when a certain action occurs. The WLM SE can send notifications via email when a task's status changes, or when an escalation or task timeout occurs. The Email BC is used to send the notifications. For example, when a task is assigned to a user or group of users, an email can be sent to each user to inform them that the task is ready to be worked on. Then, when the task is completed, another notification can be sent to the user's manager letting them know it is done. You can also define custom notifications that do not use email, but instead invoke a web service, for example.

When you create notifications in the task definition file, a WSDL file named EmailNotificationHandler.wsdl is automatically generated to handle the notifications. This file will require some customization to match your email server settings.