Help Desk

• BMC Remedy Action Request System Server 6.0, 6.3, 7.0

• BMC Remedy Service Desk Application 7.0

• Remedy Help Desk 6.0

Many substantial differences between Help Desk 6.0 and Service Desk 7.0 exist in terms of their sample data, defaults, and out-of-the-box configuration. For example, the name of the “ticket” schema in Help Desk 6.0 is HPD:HelpDesk, while in Service Desk 7.0 it has been changed to HPD:Help Desk. Developers should consult the Remedy product documentation for details when upgrading.