Sun Identity Manager 8.1 Release Notes

How to Report Problems and Provide Feedback

If you have problems with Sun Identity Manager, contact Sun customer support using one of the following mechanisms:

Sun Software Support services online at http://www.sun.com/support

This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract

So that we can best assist you in resolving problems, please have the following information available when you contact support:

Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps

You must also collect the information described in the following table:

Information to Collect	How to Get this Information
Product version, including A list of all installed patches, hotfixes, and e-fixes A list of customizations	Use the following commands from the Identity ManagerConsole: `installed` `inventory`
Identity Manager topography, including: How your Identity Manager cluster is configured Environment localization of the issue and any extra information about your environment A list of servers	The information Must be manually determined Must be manually determined Can be obtained by selecting Configure -> Servers from the Identity Manager Administrator interface on a running Identity Manager server
Recent changes to your environment	Must be manually determined
Java version and type	Use the following Java command: `java -version`
Application server version and type	Depends on the Application Server being used, but must be manually determined
Operating system level and information	Must be manually determined
Default XML output, which is a list of all repository objects	Use the `export default.xml default` command from the Console
Task instance data, including A list of all running tasks The size of all current task instances	Use the following commands from the Console: `listTasks` `showSizes TaskInstance`
System Logs	Note – You might be asked to provide additional system logs based on the type of issue you are reporting.