Before you call Sun Technical Support for assistance with a problem, consider the following suggestions for narrowing the problem area:
Try using web browser search tools to research the problem.
Use resource-specific support options when available. Your problem might be related to a resource and fixed using a resource patch.
Remove Identity Manager from the equation by using an appropriate client tool when possible. For example, by using a Java LDAP browser.
Also, you must collect and have the following information available before calling Sun Support for assistance.