Closed-Loop Remediation

You can avoid rejecting user entitlements by:

• Marking an entitlement as needing to be fixed by requesting a fix from another user (Request Remediation). In this case, a new remediation work item is created and assigned to one or more specified remediators.

  The new remediator can then choose to edit the user, either by using Waveset or independently, and then mark the work item as remediated when satisfied. At that point, the user entitlement is rescanned and evaluated again.

• Requesting a reevaluation of the entitlement (Rescan). In this case, the user entitlement is rescanned and evaluated again. The original attestation work item is closed. A new attestation work item is created if the entitlement still requires attestation according to the rules defined in the access scan.

Requesting Remediation

If defined by the access scan, you can route a pending attestation to another user for remediation.

The Dynamic Entitlements option on the Create or Edit Access Scan pages enables this feature.

To Request Remediation From Another User

1. Select one or more entitlements from the list of attestations, and then click Request Remediation.

   The Select and Confirm to Request Remediation page appears.

2. Enter a user name, and then click Add to add the user to the Forward to field. Alternatively, click ... (More) to search for a user. Select the user in the search list, and then click Add to add the user to the Forward to list. Click Dismiss to close the Search area.

3. Enter comments in the Comments field, and then click Proceed.

   Waveset returns to the list of attestations.

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   Note –

   Details of the remediation request appear in the History area of the individual user entitlement.

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Rescanning Attestations

If defined by the access scan, you can rescan and reevaluate a pending attestation.

The Dynamic Entitlements option on the Create or Edit Access Scan pages enables this feature.

To Rescan A Pending Attestation

1. Select one or more entitlements from the list of attestations, and then click Rescan.

   The Rescan User Entitlements page appears.

2. Enter comments about the rescan action in the Comments area, and then click Proceed.