How to Report Problems and Provide Feedback

If you have problems with Sun Java System Standard and Enterprise Edition 7 Application Server, contact Sun customer support using one of the following mechanisms:

• Sun Software Support services online at http://www.sun.com/service/sunone/software

  This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.

• The telephone dispatch number associated with your maintenance contract

So that we can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps

You might also find it useful to subscribe to the following interest group, where Sun Java System Standard and Enterprise Edition 7 Application Server topics are discussed:

http://forum.java.sun.com/forum.jspa?forumID=136

Sun Welcomes Your Comments

Sun is interested in improving its documentation and welcomes your comments and suggestions. Use the web-based form to provide feedback to Sun:

http://www.sun.com/hwdocs/feedback

Please provide the full document title and part number in the appropriate fields. The part number is a seven-digit or nine-digit number that can be found on the title page of the book or at the top of the document. For example, the part number of this Release Notes document is 820-5583.