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Java Desktop System Release 3 Troubleshooting Guide

2.12 Upgrade Issues

2.12.1 No Audio Output

Platform 

  • Linux

Problem  

Change Request Number: 6236276 

Audio does not work correctly after you upgrade from Java Desktop System Release 2 to Java Desktop System Release 3 because the sound card is not configured correctly during the upgrade installation. 

Solution  

After you upgrade from Java Desktop System Release 2 to Java Desktop System Release 3, you must configure the sound card using YaST2. Perform the following steps: 

  1. Choose Launch ->Preferences ->System Preferences ->Hardware ->Sound Card.

  2. Enter the root password when prompted.

  3. Configure your sound card appropriately.

2.12.2 Dependency Errors During Upgrade

Platform 

  • Linux

Problem  

Change Request Number: 6272964 

The following sequence produces dependency errors with several rpms:

  1. Perform an upgrade installation from Java Desktop System Release 2 to Java Desktop System Release 3.

  2. Change the Installation Mode from New to Upgrade in the last Installation Settings screen.

Solution  

Perform the following steps: 

  1. Abort the installation.

  2. Restart the installation.

  3. Select Upgrade Installation from the Initial Installation Settings screen.