Setup Process Fails

The Setup Wizard has abandoned the installation process, and the text in this screen will explain why. When the Setup fails, this screen (Figure 2–12) offers a View Log button that will display the contents of the program’s log file, which may offer additional clues to help you diagnose a problem.

Figure 2–12 Setup Wizard: Setup Failed

A Setup failure will be due to one of these four problems:

• Microsoft Outlook is not set as your default email client. For more information and instructions to correct this problem, see If Microsoft Outlook Is Not Your Default Email Client in Chapter 6 of this User’s Guide.

• The Setup Wizard has detected the presence of an incompatible Sun synchronization program on your computer. For more information and instructions to correct this problem, see If a Sun Synchronization Program Is Installed, and Must Be Removed.

• You are running a version of Microsoft Outlook or an associated Office Service Pack that is incompatible with the Connector software. For more information about this problem, see System Requirements near the beginning of this Chapter 2.

• You have declined the License Agreement for Microsoft’s Web Publishing Wizard (WPW), which is a required accessory for the Sun Java System Connector for Microsoft Outlook. The Setup Wizard will not install the Connector software without the WPW, and it will not install the WPW without your acceptance of the License Agreement.

Regardless of whether the Setup Wizard successfully completed the installation: Click the Exit button to clear this screen and close the Setup Wizard.