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Sun Java System Communications Express 6 2005Q4 Administration Guide

ProcedureCommon Troubleshooting Methods

Steps

  1. Verify whether the steps mentioned in Sun Java System Messaging Server Release Notes and Sun Java System Communications Express Administration Guide have been followed when configuring the product.

  2. Enable Communications Express logs to view the detailed error logs and determine the cause for failure. Refer to the section on Log Files for steps to enable logging.

  3. Check the component logs for errors and exceptions reported. The log file maintains the list of errors encountered during installation, configuration and running of Communications Express.