If you have questions or issues, contact Oracle as follows:
Support Resources (SunSolve) services at http://sunsolve.sun.com/.
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
If you are requesting help for a problem, please include the following information:
Description of the problem, including when the problem occurs and its impact on your operation
Machine type, operating system version, web container and version, JDK version, and Oracle OpenSSO server version, including any patches or other software that might be affecting the problem
Steps to reproduce the problem
Any error logs or core dumps