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Oracle Secure Global Desktop Gateway Administration Guide for Version 4.6

Document Information

Preface

1.  Installing the SGD Gateway

2.  Configuring the SGD Gateway

A.  SGD Gateway Architecture Overview

B.  Command-Line Reference

C.  Advanced Configuration

D.  Troubleshooting the SGD Gateway

Logging and Diagnostics

About SGD Gateway Logging

Changing the Logging Level

Log File Locations

Displaying SGD Gateway Process Information

Checking the Configuration From the Command Line

SGD Gateway Error Messages

SGD Gateway Error Messages

SGD Gateway error messages are reported to the routing proxy log files, located in the /opt/SUNWsgdg/proxy/var/log directory on the SGD Gateway host.

Some typical SGD Gateway error messages, along with an explanation of the probable cause, are listed in the following table.

Error Message
Probable Cause
Failed to validate token:

Token time not yet valid

The clocks on the SGD Gateway and the SGD servers in the array are not synchronized
Failed to decode token:

No trusted signature found

The CA certificate for the SGD server has not been installed on the SGD Gateway
Failed to validate token:

No recipient available to decrypt token

The SGD Gateway certificate has not been installed on the SGD array
SSL error:

Check the proxy SSL keystore has valid trusted certificates

The SSL certificate for the SGD server has not been installed on the SGD Gateway