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Oracle Secure Global Desktop Administration Guide for Version 4.6

Document Information

Preface

1.  Networking and Security

2.  User Authentication

3.  Publishing Applications to Users

4.  Configuring Applications

5.  Client Device Support

Printing

Overview of SGD Printing

Setting Up Printing

Configuring Microsoft Windows Application Servers for Printing

Configuring Printing for Microsoft RDP 5.0 or Later

Configuring the Printers Available in Windows Terminal Services Sessions

Configuring Other Microsoft Windows Application Servers for Printing

Configuring UNIX and Linux Platform Application Servers for Printing

How to Install an SGD Printer Queue on a UNIX or Linux Platform Application Server

The SGD Printer Queue Installation Script

Configuring Printing for CUPS

Printing With the SGD lp and lpr Scripts

Configuring an SGD Server for Printing

Checking the Ghostscript Installation on the SGD Host

Using the gstest Script to Test a Ghostscript Installation

Configuring the SGD Host to Accept Remote Print Requests

Configuring SGD Print Job Conversion

Printer Type Configuration Files

The tta_print_converter Script

Configuring Printing to Microsoft Windows Client Devices

PDF Printing

Printer-Direct Printing

Printer Driver Mapping

The Printer Types Configuration File

Printing From a UNIX or Linux Platform Application Server

Configuring Printing to UNIX, Linux, and Mac OS X Platform Client Devices

PDF Printing

Printer-Direct Printing

Managing Printing

The tarantella print Command

Setting a Time Limit for Print Jobs

User Management of Print Jobs

Users Cannot Print From Applications Displayed Through SGD

Client Devices Checklist

Application Server Checklist

SGD Server Checklist

Tracing a Print Job

Troubleshooting Other Printing Problems

Troubleshooting Printer Preferences and Settings

Current Client Printer Preferences Are Ignored

Changes to Printer Preferences Are Not Remembered

Printer Preferences Are Corrupted

Printer Preferences Are Lost When a User Changes Printers

Local Printer Settings Are Not Set in the Remote Windows Application Session

Printer Settings Are Ignored When Using PDF Printing

Print Jobs Can Be Queued When SGD Printing is Disabled

Fonts Do Not Print Correctly With PDF Printing

TrueType Fonts and Windows Applications

Changing Printer Names in Windows Application Sessions

Changing the Names of the SGD PDF Printers

Users See a Printer Called '_Default' in a Windows Application Session?

Client Drive Mapping

Setting Up Client Drive Mapping

Configuring UNIX and Linux Platform Application Servers for CDM

Configuring an NFS Share for CDM

Configuring a Shared Directory on the Application Server

Configuring How Client Drives Are Displayed on UNIX Platforms

Starting CDM Processes on the Application Server

Configuring Microsoft Windows Application Servers for CDM

Enabling CDM Services in SGD

How to Enable SGD Client Drive Mapping Services

Running UNIX Platform CDM With Another SMB Service

How to Run UNIX Platform CDM and Another SMB Service on the Same Host

Configuring the Client Drives Available to Users

Configuring the Drives Available to UNIX, Linux, and Mac OS X Platform Client Devices

An Example of Configuring Drive Availability for Users

Detecting Removable Drives

Troubleshooting Client Drive Mapping

For UNIX Platform CDM, No Client Drives Are Mapped Within the User's Session or There Are Fewer Drives Than Expected

For Windows CDM, No Client Drives Are Mapped Within the User's Session or There Are Fewer Drives Than Expected

Removable Drives Attached During a User Session are Not Detected Automatically

Invalid Password Errors on Microsoft Windows Application Servers

More Client Drives Are Mapped Than Expected

The Recycle Bin Does Not Work As Expected

Mapped Drives Have Unusual Names

CDM Limitations for Shared Users

Disabling CDM for a Client Device

Logging for CDM

Enabling CDM Logging for the SGD Array

CDM Diagnostics for Microsoft Windows Application Servers

CDM Diagnostics for UNIX or Linux Platform Application Servers

SGD Client Logging for Client Devices

Audio

Setting Up Audio

Configuring Microsoft Windows Application Servers for Audio

Configuring UNIX and Linux Platform Application Servers for Audio

Installing the Audio Module

Starting the Audio Module

About the SGD Audio Daemon

Configuring X Applications for Audio

Enabling SGD Audio Services

How to Enable the SGD Windows Audio Service

How to Enable the SGD UNIX Audio Service

Configuring Client Devices for Audio

Troubleshooting Audio in Applications

No Audio Plays At All

Audio Is Muffled or Distorted

Not All Users Require Audio

Enabling UNIX Audio Debug Logging

Copy and Paste

Using Copy and Paste

Controlling Copy and Paste in Applications

Configuring Global Copy and Paste Settings for the SGD Array

Configuring Copy and Paste for Specific Users

Configuring Copy and Paste for Specific Applications

An Example of Using Clipboard Security Levels

Tips on Configuring Copy and Paste

Copy and Paste Troubleshooting

Smart Cards

Using Smart Cards With Windows Applications

Setting Up Access to Smart Cards

Configuring the Microsoft Windows Application Server for Smart Cards

Application Server Authentication Dialog Settings

Enabling Smart Cards in SGD

How to Enable Smart Cards in SGD

Configuring Smart Card Readers on Client Devices

Microsoft Windows Client Devices

Linux Platform and Solaris OS Client Devices

How to Log In to a Microsoft Windows Application Server With a Smart Card

Troubleshooting Smart Cards

Serial Ports

Setting Up Access to Serial Ports

Configuring the Microsoft Windows Application Server

Enabling Serial Port Access in SGD

How to Enable Access to Serial Ports

Configuring the Client Device

6.  SGD Client and Webtop

7.  SGD Servers, Arrays, and Load Balancing

A.  Global Settings and Caches

B.  Secure Global Desktop Server Settings

C.  User Profiles, Applications, and Application Servers

D.  Commands

E.  Login Scripts

F.  Third-Party Legal Notices

Glossary

Index

Chapter 5

Client Device Support

This chapter describes how to enable support for peripherals and other client device features from applications displayed in Oracle Secure Global Desktop (SGD).

This chapter includes the following topics: