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Oracle Secure Global Desktop Administration Guide for Version 4.6

Document Information

Preface

1.  Networking and Security

2.  User Authentication

3.  Publishing Applications to Users

4.  Configuring Applications

5.  Client Device Support

Printing

Overview of SGD Printing

Setting Up Printing

Configuring Microsoft Windows Application Servers for Printing

Configuring Printing for Microsoft RDP 5.0 or Later

Configuring the Printers Available in Windows Terminal Services Sessions

Configuring Other Microsoft Windows Application Servers for Printing

Configuring UNIX and Linux Platform Application Servers for Printing

How to Install an SGD Printer Queue on a UNIX or Linux Platform Application Server

The SGD Printer Queue Installation Script

Configuring Printing for CUPS

Printing With the SGD lp and lpr Scripts

Configuring an SGD Server for Printing

Checking the Ghostscript Installation on the SGD Host

Using the gstest Script to Test a Ghostscript Installation

Configuring the SGD Host to Accept Remote Print Requests

Configuring SGD Print Job Conversion

Printer Type Configuration Files

The tta_print_converter Script

Configuring Printing to Microsoft Windows Client Devices

PDF Printing

Printer-Direct Printing

Printer Driver Mapping

The Printer Types Configuration File

Printing From a UNIX or Linux Platform Application Server

Configuring Printing to UNIX, Linux, and Mac OS X Platform Client Devices

PDF Printing

Printer-Direct Printing

Managing Printing

The tarantella print Command

Setting a Time Limit for Print Jobs

User Management of Print Jobs

Users Cannot Print From Applications Displayed Through SGD

Client Devices Checklist

Application Server Checklist

SGD Server Checklist

Tracing a Print Job

Troubleshooting Other Printing Problems

Troubleshooting Printer Preferences and Settings

Current Client Printer Preferences Are Ignored

Changes to Printer Preferences Are Not Remembered

Printer Preferences Are Corrupted

Printer Preferences Are Lost When a User Changes Printers

Local Printer Settings Are Not Set in the Remote Windows Application Session

Printer Settings Are Ignored When Using PDF Printing

Print Jobs Can Be Queued When SGD Printing is Disabled

Fonts Do Not Print Correctly With PDF Printing

TrueType Fonts and Windows Applications

Changing Printer Names in Windows Application Sessions

Changing the Names of the SGD PDF Printers

Users See a Printer Called '_Default' in a Windows Application Session?

Client Drive Mapping

Setting Up Client Drive Mapping

Configuring UNIX and Linux Platform Application Servers for CDM

Configuring an NFS Share for CDM

Configuring a Shared Directory on the Application Server

Configuring How Client Drives Are Displayed on UNIX Platforms

Starting CDM Processes on the Application Server

Configuring Microsoft Windows Application Servers for CDM

Enabling CDM Services in SGD

How to Enable SGD Client Drive Mapping Services

Running UNIX Platform CDM With Another SMB Service

How to Run UNIX Platform CDM and Another SMB Service on the Same Host

Configuring the Client Drives Available to Users

Configuring the Drives Available to UNIX, Linux, and Mac OS X Platform Client Devices

An Example of Configuring Drive Availability for Users

Detecting Removable Drives

Troubleshooting Client Drive Mapping

For UNIX Platform CDM, No Client Drives Are Mapped Within the User's Session or There Are Fewer Drives Than Expected

For Windows CDM, No Client Drives Are Mapped Within the User's Session or There Are Fewer Drives Than Expected

Removable Drives Attached During a User Session are Not Detected Automatically

Invalid Password Errors on Microsoft Windows Application Servers

More Client Drives Are Mapped Than Expected

The Recycle Bin Does Not Work As Expected

Mapped Drives Have Unusual Names

CDM Limitations for Shared Users

Disabling CDM for a Client Device

Logging for CDM

Enabling CDM Logging for the SGD Array

CDM Diagnostics for Microsoft Windows Application Servers

CDM Diagnostics for UNIX or Linux Platform Application Servers

SGD Client Logging for Client Devices

Audio

Setting Up Audio

Configuring Microsoft Windows Application Servers for Audio

Configuring UNIX and Linux Platform Application Servers for Audio

Installing the Audio Module

Starting the Audio Module

About the SGD Audio Daemon

Configuring X Applications for Audio

Enabling SGD Audio Services

How to Enable the SGD Windows Audio Service

How to Enable the SGD UNIX Audio Service

Configuring Client Devices for Audio

Troubleshooting Audio in Applications

No Audio Plays At All

Audio Is Muffled or Distorted

Not All Users Require Audio

Enabling UNIX Audio Debug Logging

Copy and Paste

Using Copy and Paste

Controlling Copy and Paste in Applications

Configuring Global Copy and Paste Settings for the SGD Array

Configuring Copy and Paste for Specific Users

Configuring Copy and Paste for Specific Applications

An Example of Using Clipboard Security Levels

Tips on Configuring Copy and Paste

Copy and Paste Troubleshooting

Smart Cards

Using Smart Cards With Windows Applications

Setting Up Access to Smart Cards

Configuring the Microsoft Windows Application Server for Smart Cards

Application Server Authentication Dialog Settings

Enabling Smart Cards in SGD

How to Enable Smart Cards in SGD

Configuring Smart Card Readers on Client Devices

Microsoft Windows Client Devices

Linux Platform and Solaris OS Client Devices

How to Log In to a Microsoft Windows Application Server With a Smart Card

Troubleshooting Smart Cards

Serial Ports

Setting Up Access to Serial Ports

Configuring the Microsoft Windows Application Server

Enabling Serial Port Access in SGD

How to Enable Access to Serial Ports

Configuring the Client Device

6.  SGD Client and Webtop

7.  SGD Servers, Arrays, and Load Balancing

A.  Global Settings and Caches

B.  Secure Global Desktop Server Settings

C.  User Profiles, Applications, and Application Servers

D.  Commands

E.  Login Scripts

F.  Third-Party Legal Notices

Glossary

Index

Copy and Paste

This section describes how to configure and control access to copy and paste for applications displayed through SGD. Common problems with copy and paste are also described.

This section includes the following topics:

Using Copy and Paste

Users can copy and paste text between applications displayed through SGD. Users can also copy and paste text between applications running on a client device and applications displayed through SGD. SGD supports the copy and paste of Unicode characters.

Users can only copy and paste graphics to or from Microsoft Windows 2000 or later applications.

For Windows applications and X applications, you copy and paste by using the normal method for the application you are copying from, and then the normal method for the application you are pasting to.

For character applications, click with the right mouse button, and then choose Copy or Paste as appropriate. To select a column of text in a character application, hold down the Shift key while selecting the text.

If a user attempts a copy and paste operation that is not permitted, for example because of differing security levels, they paste the following message instead of the copied data: Oracle Secure Global Desktop Software: Copied data not available to this application

SGD Administrators have full control over copy and paste operations in Windows applications and X applications. See Controlling Copy and Paste in Applications.

Controlling Copy and Paste in Applications

In the Administration Console, you can control copy and paste operations for Windows applications and X applications displayed through SGD by doing the following:

Configuring Global Copy and Paste Settings for the SGD Array

On the Global Settings -> Client Device tab, copy and paste for SGD as a whole can be enabled or disabled. By default, copy and paste is enabled.

The Client’s Clipboard Security Level attribute can be used to assign a security level to the SGD Client. Data can only be copied from SGD to applications running on the client device if the SGD Client has the same security level or higher as the source application. This enables SGD Administrators to secure the flow of data outside of SGD. The default Client’s Clipboard Security Level is 3.

Configuring Copy and Paste for Specific Users

On the Client Device tab for organization, organizational unit, or user profile objects, the Copy and Paste attribute can be used to control which users in the organization are allowed to use copy and paste.

The setting for this attribute can be inherited from a parent object in the organizational hierarchy, so that SGD Administrators can enable or disable copy and paste for many users without having to edit each user profile object. By default, copy and paste is enabled.

Configuring Copy and Paste for Specific Applications

On the Client Device tab for Windows application and X application objects, the Copy and Paste attribute can be used to enable or disable copy and paste operations to or from the application.

The application can also be assigned a Clipboard Security Level. Users can only copy and paste data to an application displayed through SGD if the application has the same security level or higher as the source application. The source application is the application that the data was copied from. This enables SGD Administrators to secure the data available through particular applications. The default security level is 3.

When configuring security levels, the higher the number, the higher the security level.


Note - Character applications displayed through SGD are treated the same as applications running on the client. This is because character applications use the local client clipboard for copy and paste operations.


An Example of Using Clipboard Security Levels

In this example, copy and paste has been enabled for all users in an organization. The Client’s Clipboard Security Level attribute is set to 3, the default setting. The following table shows the security levels for applications displayed through SGD.

Application
Application’s Clipboard Security Level
XFinance
3
XClaim
4
Write-o-Win
4
Slide-o-Win
2

When an SGD user runs these applications, the following copy and paste operations are allowed.

In This Application
An SGD User Can Paste Data From These Applications
XFinance
  • Slide-o-Win. It has a lower security level.
  • Applications running on the client device. The client device has equal security level.

XClaim
  • XFinance and Slide-o-Win. They have a lower security level.
  • Applications running on the client device. The client device has a lower security level.

  • Write-o-Win. It has an equal security level.

Write-o-Win
  • XFinance and Slide-o-Win. They have a lower security level.
  • Applications running on the client device. The client device has a lower security level.

  • XClaim. It has an equal security level.

Slide-o-Win
  • Copy and paste is not allowed. All applications and the client device have a higher security level.

Tips on Configuring Copy and Paste

The following are some tips for SGD Administrators who need to configure copy and paste settings for SGD objects.

Copy and Paste Troubleshooting

For Windows applications and X applications, users can only copy and paste text under the following conditions:

If these conditions are not met, users paste the following message, instead of the copied data: Oracle Secure Global Desktop Software: Copied data not available to this application

For Windows applications, users you can only copy graphics from, or paste graphics to, Microsoft Windows 2000 or later applications.

To copy and paste Unicode text in X applications, the X application must support Unicode. Common Desktop Environment (CDE) and Motif applications, for example, do not support Unicode.