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Sun Directory Server Enterprise Edition 7.0 Troubleshooting Guide

Chapter 1 Overview of Troubleshooting Directory Server Enterprise Edition

This chapter describes how to approach troubleshooting problems in Directory Server Enterprise Edition. It includes the following sections:

Defining the Scope of Your Problem

Before you begin troubleshooting a problem, you must first define the scope of your problem. When defining the scope , you need to identify what is working and what is not working. Sometimes it is useful to identify another machine that is working as you expect. Comparing the server that is experiencing a problem with a server that is working correctly simplifies troubleshooting and can help you arrive at a solution more quickly.

For example, you are checking email at work and are suddenly unable to read or write new email. If you can not resolve the problem quickly, you might go to a colleague and see if they are experiencing the same problem. If your colleague is experiencing the same problem, you feel relieved and decide that the problem is a bigger network issue. If your colleague says no, email is working as expected, you might look at your colleague's proxy settings and see if yours are configured the same.

You can help define the scope of your problem by asking questions about what is working and what isn't working, such as the following:

On each of the servers where the problem is observed, determine the first time the problem was observed, including the date and time. Identify any changes that were made to your system immediately before this date, such as changes to the configuration, upgrades, and installations.

Collecting Generic Data

No matter the type of problem you are encountering, there is a minimum set of data that needs to be collected and, if necessary, provided to Sun Support. If your problem occurs across your topology, you need to provide this generic data for all instances of Directory Server or Directory Proxy Server inside the topology.

The generic data for Directory Server that you collect must include the following:

For more information about generic data, collection, refer to To Collect Required Debug Data For Any Directory Server Problem in Sun Gathering Debug Data for Sun Java System Directory Server 5.

The generic data for includes the generic data collected for Directory Server and the following Directory Proxy Server information:

Using Troubleshooting Tools

Several tools are available that you can use to collect general information for troubleshooting purposes. This section provides information about the following troubleshooting tools:

Using the idsktune Command

The idsktune command provides information about system parameters and tuning recommendations. You can use the output of this command to detect problems in thread libraries or patches that are missing. For more information about the idsktune command, see idsktune(1M)

Run the idsktune command as follows:


./idsktune
Note –

The idsktune command is delivered with zip distribution software only.

Using the pkgapp Script on Solaris

You can download this script from http://www.sun.com/bigadmin/scripts/indexSjs.html. This script retrieves the correct version of the binary of the running process or from the core and works with 32–bit and 64–bit libraries.

The Solaris pkgapp script packages an executable and all of its shared libraries into one compressed tar file. You provide the process ID of the application and, optionally, the name of the core file to be opened.

The files are stripped of their directory paths, and are stored under a relative directory named /app with their names only, allowing them to be unpacked in one directory. On Solaris 9 and Solaris 10, the list of files output by the pkgapp script is derived from the core file rather than the process image, if it is specified. You must still provide the process ID of the running application to assist in path resolution.

As superuser, run the pkgapp script as follows:


# pkgapp server-pid core-file
Note –

You can also run the pkgapp script without a core file. This reduces the size of the pkgapp output. You need to later set the variable to the correct location of the core file.

Using the dirtracer Script

The dirtracer tool is a shell script that gathers debugging information about a running, hung, or stopped Directory Server process. This information can be used by Sun Support to diagnose a problem. The scripts collect information about the operating system configuration, the Directory Server configuration, and the runtime data elements, as well as log files, databases, cores, gcores, and pstack output. The type of information gathered depends upon the type of problem you are experiencing.

The dirtracer script is available from BigAdmin at http://www.sun.com/bigadmin/scripts/indexSjs.html.

As superuser, run the dirtracer script as follows:


#./ dirtracer -f ./dirtracer.config

The dirtracer.config file contains the configuration parameters used by the dirtracer script to generate its output. The dirtracer script comes with a tool to generate this configuration file called the configurator. This interactive shell script automatically creates a configuration file that addresses the type of problem you are experiencing. The configurator set the parameters for log gathering, core collection, as well as many other parameters.

Where to Go For More Information

If you are a Sun Service Plan customer, you have access to a number of exclusive online resources, including the following:

For questions regarding your Sun Service Plan, contact your local Sun sales representative.