If you have problems with Access Manager or Sun Java Enterprise System, contact Oracle using one of the following mechanisms:
SunSolve services at http://sunsolve.sun.com/.
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps
Oracle is interested in improving its documentation and welcomes your comments and suggestions. Go to http://docs.sun.com/ and click the Feedback link.
Provide the full document title and part number in the appropriate fields. The part number is a seven-digit or nine-digit number that can be found on the title page of the book or at the top of the document. For example, the part number of the Access Manager Release Notes is 819-2134-28.