1.2 About This Technical Note

This document covers Sun Java System Directory Editor on all supported platforms.

You can use this document in all types of environments, including test, pre-production, and production. Verbose debugging is not used so as to avoid performance impact, except when it is deemed necessary. In some cases, it is possible that the problem could disappear when you configure logging for debug mode. However, this is the minimum to understand the problem. In the majority of cases, the debug data described in this document is sufficient to analyze the problem.

This document does not provide workarounds nor techniques or tools to analyze debug data. It provides some troubleshooting, but you should not use this guide as an approach to troubleshooting Directory Editor problems.

If your problem does not conveniently fit into any of the specific categories, supply the general information described in To Collect Required Debug Data for Any Directory Editor Problem and clearly explain your problem.

If the information you initially provide is not sufficient to find the root cause of the problem, Sun will ask for more details, as needed.

1.2.1 Prerequisites for Collecting Directory Editor Debug Data

Make sure you have superuser privileges when collecting debug data for Directory Editor.

1.2.2 Variables Used in This Technical Note

The following describes the variables used in the procedures in this document. Gather the values of the variables if you don't already know them before you try to do the procedures.

application-root

The file system location where you find the WEB-INF directory for the web application container.

app-server-root

The base file system location for Sun Java System Application Server.

server-root

The base file system location for the Configuration Directory Server for Directory Editor or for the Directory Server instance managed through Directory Editor.

tomcat-root

The base file system location for Apache Tomcat.

Many paths specified in this document use the forward slash format of UNIX. If you are running software on a Windows system, use the equivalent backslash format.