Unmerging System Records on the EDM

If two system records are merged in error, the records can easily be separated by unmerging the two system records. When system records are unmerged, the system record that became inactive is reactivated and, if the system record was merged from a different object profile, it is returned to its original profile. The SBR is recalculated for all affected object profiles. Any changes made to the surviving system record following the merge are retained after the unmerge transaction.

To Unmerge two Merged System Records

1. Obtain information about either object profile involved in the merge, such as the EUID, the system that caused the merge, and so on.

2. Perform a search for the merge transaction, as described in Viewing a Profile's Transaction History on the EDM. (You can also access the Transaction History Search Result page by displaying the active profile on the View/Edit page, and then clicking Transaction History.)

3. From the Results list, select the merge transaction you want to unmerge. This must be the most recent merge transaction for the system record, and has a function of System Record Merge.

   The Transaction History page appears.

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   Note –

   The profiles that appear on the Transaction History page display the information contained in the object profile into which the system record was merged both before and after the merge occurred.

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4. In the upper portion of the page, click Unmerge.

   The page changes to display side-by-side images of how the records will appear after they are unmerged.

5. Do one of the following:

   • To finalize the unmerge, click Confirm in the upper portion of the page.

   • To cancel the unmerge and return to the Transaction Comparison page, click Cancel in the upper portion of the page.