What to Do if the Connector is in the INSTALLED State?

If a connector remains in the installed state for a long period of time, then most likely it is not running, or it is unable to communicate with the Message Queue.

At the machine where the connector was installed, look in the connector’s logs (audit.log and error.log) for potential errors. If the connector cannot connect to the Message Queue, then that error will be reported here. If this is the case, see Troubleshooting Message Queue for possible causes.

If the most recent messages in the audit log are old, then perhaps the connector is not running. See Troubleshooting Components.