CAUTION—Undetected Error: Missing Channel

Various situations can cause end users not to see a communication channel and not to see an error message explaining the problem. The cause might be a misconfigured template or configuration name, which doesn’t allow the template or configuration to be found. A communication channel does not display when any of the following conditions is true:

• The SSOAdapter template is not found.

• The SSO Adapter configuration is not found.

• The display.template file is not found.