Windows Systems: Troubleshooting Symptom 5

Symptom: After the agent is installed, the web server fails to start.

Possible Cause: Libraries that agents depend on for Windows systems are missing. Ensuring that the libraries msvcp70.dll and msvcr70.dll are available is a pre-installation step in this guide. If the libraries were not properly added, the web server might not start.

Possible Solution: Obtain the appropriate libraries as described in Preparing to Install Agent for Sun Java System Web Proxy Server 4.0 on Windows Systems.