Using a Telephony System

If you plan to access Portal Server software using a phone, you must obtain a Digital Signal Processing (DSP) telephony card that is compatible with your telephony network (or switch) and your voice server hardware platform. NMS Communications has a range of DSP solutions that are compatible with the Solaris^TM Operating System (SPARC® Platform Edition), as well as Windows Intel platforms.

To use telephony system access, perform the following steps:

To Use a Telephony System Access:

1. Install the DSP hardware, device drivers, and software using the manufacturer’s recommendations. If you use an NMS Communications DSP card, you will also need the NMS Natural Access 2002-1 software.

2. Test the DSP card configuration using a test utility, usually supplied with the DSP software.

3. Provision a port or range of ports in your telephony switch, and configure the ports to use a protocol compatible with the DSP card.

4. Assign phone numbers to the ports established in step 3 above.

5. Connect the DSP card to the switch, and test its connectivity by dialing the numbers established in step 4 above. Use the test programs provided with the DSP hardware to verify correct operation.

6. Refer to the section Installing a Nuance Voice Web Server to install the Nuance components.