How to Report Problems and Provide Feedback

If you have problems with Sun Java System Message Queue, contact Sun customer support using one of the following mechanisms:

• Sun Software Support services online at http://www.sun.com/service/sunone/software.

  This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.

• The telephone dispatch number associated with your maintenance contract.

So that we can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation.

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem.

• Detailed steps on the methods you have used to reproduce the problem.

• Any error logs or core dumps.

Sun Java System Software Forum

There is a Sun Java System Message Queue forum available at the following location:

http://swforum.sun.com/jive/forum.jspa?forumID=24

We welcome your participation.

Java Technology Forum

There is a JMS forum in the Java Technology Forums that might be of interest.

http://forum.java.sun.com