Uninstallation Issues

General Uninstallation Issues

On Windows, The View Log Button on the Uninstall Complete Panel Does Not Display the Log Files (6505473)

When installation is done in a remote session, the installer logs are stored in the temp directory.

If the system reboots during installation or uninstallation, the temp is deleted. Therefore, the log files are not available when you click the View Log button.

Solution None.

On Windows, uninstallation of some Java ES patches requires Sun Java(TM) Enterprise System 5.msi (6594140)

When you try to uninstall some Java ES 5 Update 1 patches, an error message appears, indicating that Sun Java(TM) Enterprise System 5.msi is not in its original installation location, C:\t\Windows.

Solution Download Java ES 5 and unzip it into the installation location mentioned in the error message. Then, after uninstalling the Java ES patches, you can delete the downloaded and unzipped files.

Access Manager Uninstallation Issues

The Access Manager monitoring module is not unregistered during uninstallation (6360971, 6369681)

When uninstalling Access Manager, its monitoring module descriptor is not unregistered. This problem occurs only after Access Manager has been upgraded.

Solution Use cacaoadm to unregister the com.sun.cmm.am descriptor:

1. Confirm the presence of the com.sun.cmm.am descriptor:

   # cacaoadm list-modules List of modules registered: com.sun.cacao.agent_logging 1.0 ... com.sun.cmm.am 1.0 ...

2. Unregister the descriptor:

   # cacaoadm unregister-module com.sun.cmm.am.xml

3. Restart cacao:

   cacaoadm restart

4. Confirm that com.sun.cmm.am has been unregistered:

   # cacaoadm list-modules List of modules registered: com.sun.cacao.agent_logging 1.0 ...

   (com.sun.cmm.am 1.0 should no longer appear in the list of registered modules.)