Linux Systems: Troubleshooting Symptoms in Agent for Sun Java System Web Proxy Server 4.0

This section includes various problems you might encounter on Linux systems. The explanation of the problem is followed by possible solutions.

Linux Systems: Troubleshooting Symptom 1

Symptom: When a user attempts to access a resource using Internet Explorer as the browser, access is denied.

Possible Cause: Internet Explorer overrides the port number of the web agent with the Access Manager port number. In such cases, the agent log file lists the URL that is being evaluated. The port number for that URL is incorrect.

Possible Solution: You can ensure this problem does not occur by setting the following property in the web agent AMAgent.properties configuration file to true as shown:

com.sun.am.policy.agents.config.override_port = true

Linux Systems: Troubleshooting Symptom 2

Symptom: Policies are not enforced when using Agent for Sun Java System Web Proxy Server 4.0.

Possible Cause: URL mapping is inaccurate. More specifically, the resource names for setting policies are not the URLs qualified as “URL prefix” (from the client) in the Sun Java System Web Proxy Server 4.0 administration console.

Possible Solution: Ensure that each resource name used for setting policies matches a URL prefix as listed in the Sun Java System Web Proxy Server 4.0 administration console.