Sun Java Communications Suite 5 Installation Guide

Instant Messaging Troubleshooting Tips

Table 10–9 Instant Messaging Troubleshooting Tips



Log Files

Server log: xmppd.log

Agent calendar log: agent-calendar.log

WatchDog log: iim_wd.log

Multiplexor log: mux.log.log

Default log directory: 

  • Solaris: /var/opt/SUNWiim/default/log

  • Linux: /var/opt/sun/im/default/log

For more information, refer to Sun Java System Instant Messaging 7.2 Administration Guide

Configuration File

Solaris: /opt/SUNWiim/config/iim.conf

Linux: /opt/sun/im/config/iim.conf

Debug Mode

To use debug mode, an Instant Messaging administrator sets the iim.log.iim_server.severity configuration parameter in the iim.conf file.

Example for the server component: 

iim.log.iim_server.severity = "DEBUG"

Example for the multiplexor component: 

iim.log.iim_mux.severity = "DEBUG"

Example for the watchdog component: 

iim.log.iim_wd.severity = "DEBUG"


For further specifics and additional information on troubleshooting, refer to Sun Java System Instant Messaging 7.2 Administration Guide.

Post-Uninstallation Tasks

Instant Messaging configuration directories and Instant Messages resources deployed in the web container are not removed during uninstallation and should be removed after uninstallation.  

To completely remove Instant Messaging from a host, unnecessary directories such as the following should be removed: /opt/SUNWiim/, /var/opt/SUNWiim/, and /etc/opt/SUNWiim/.

In addition, resources should be undeployed from the web container using the undeploy all command.