The Instant Messenger Login dialog box does not necessarily display the server the end user last successfully logged into.
This behavior is inconsistent with the behavior for username, where the last successfully used username is displayed in the Login dialog box.
On the Login dialog box, click More Detail.
Select the appropriate server from the Server drop-down list.
If a client connected over SSL becomes disconnected and attempts to reconnect, the user will be prompted to accept the certificate again.
Instant Messenger unexpectedly disconnects.
In deployments with Access Manager, if Access Manager times out, Instant Messenger disconnects and cannot reconnect until the Instant Messaging server is restarted.
Workaround: Download the product patch from SunSolve Online.
Problems with Instant Messenger after reconnecting to server.
If Instant Messenger becomes disconnected from the server, it may not function properly when it reconnects. For example, presence information may not be displayed correctly, and conference rooms will not work.
Workaround: To join a conference room after a disconnect occurs, click the chat icon instead of double-clicking the conference on the Conferences tab. In addition, you can download the product patch from SunSolve Online.
User connections terminated by Access Manager do not log users out of Instant Messenger.
If Access Manager terminates a user's current session, the user is still logged in to Instant Messenger.
Users cannot log in to Instant Messaging if the user's password contains a leading or trailing space.