Sun Gathering Debug Data for Sun Java System Calendar Server

ProcedureTo Collect Debug Data on Calendar Server Installation Problems

Follow these steps if you are unable to complete the installation or if you get a “failed” installation status for Calendar Server.

  1. Consult the following troubleshooting information.

    Read the “Troubleshooting” chapter in the Sun Java Communications Suite Installation Guide or, for older versions of Calendar Server, Sun Java Enterprise System Installation Guide.

    If the problem persists after using this troubleshooting information, then continue with this procedure to collect the necessary data for the Sun Support Center.

  2. Collect the general system information as explained in To Collect Required Debug Data for Any Calendar Server Problem.

  3. Specify if this is a first-time installation or a Hot Fix installation on a pre-existing Calendar Server instance.

  4. Get the installation logs.

    Solaris OS

    /var/sadm/install/logsThe log file names start with Java_Enterprise_System*_install.Bdatetime, where date and time correspond to the failing installing (for example, B12161532).

    HP-UX and Linux

    /var/opt/sun/install/logsThe log file names start with Java_Enterprise_System*_install.Bdatetime, where date and time correspond to the failing installing (for example, B12161532).

    Windows

    C:\DocumentsandSettings\current-user\LocalSettings\TempThe log file names start with CSI*.log (usually a text file). The asterisk (*) represents a random number in the Temp directory for each CSI based setup.