User Behavior Tracking

Administrators can diagnose, troubleshoot, and analyze issues related to end-user activities and end-user interaction with various portal system components. User behavior tracking (UBT) follows end-user clicks on the standard Desktop and logs the information in external data stores. The Portal Server user behavior tracking API is an implementation of the JSR 47: Logging API Specification.

Portal Server's user behavior tracking conforms to the ELF (extended log format) standards defined by the World Wide Web Consortium (W3C). To analyze end-user data, administrators can use the management console or other tools.

Portal Server provides these reports about user behavior:

• Portal User Identity Report—Lists end users and times end users last accessed the Desktop. Groups end users by server, domain, and relative DN.

• Portal User Login Rate—Reports login activity rates.

• Portal Channel View Report—Lists which end users viewed a channel and the number of times end users viewed the channel. Groups channels by the containers channels belong to.

• User Customization of Portal Containers—Reports end-user changes to containers, including Desktop content, layout or theme alterations.

• Portal Request Rate—Reports the rate of request of each top container per hour over a period of time.

• User Customization of Portal Channels—Lists end users and actions end users performed on channels.

• Portlet Actions Report—Provides the rate of portlet action requests in the portal.

• Portlet Render Report—Reports the number of times a portlet is displayed in a particular portlet mode or window state.

To Track User Behavior

Use the User Behavior Tracking tab to configure and generate reports about the end-user activity.

1. Log in to the Portal Server management console.

   The Common Tasks page is displayed.

2. Click the Portals Tab.

   The Portals page is displayed.

3. Click the name of the portal whose end users you want to track.

   The Desktop Tasks and Attributes page is displayed.

4. Click the User Behavior Tracking tab.

   The Reports page is displayed.

5. Select the activity that you want.

   • To create a report, click the Reports tab.

   • To configure a report, click the Setting tab.

   For more information, click the Help button to view online help