Using Customer Support for HADB

Before calling customer support about HADB issues, gather as much of the following information as possible:

• System use profile:

  • Number of active concurrent users

  • Number of passive users

  • Number of users entering the system per second

  • Average session size

  • Session state timeout period (SessionTimeout value)

  • Transaction rate per user per second

  Machine properties:

  • RAM

  • Number of CPUs

  • CPU speed

  • Operating system version

  • Number of physical disks

  • Total disk size

  • Available disk space

  • Data transfer capacity

  Network properties:

  • Transfer capacity

  • Number of host names (network interfaces) per node

  HADB data:

  • History files

  • cfg and meta files, located in dbconfigpath/databasename /nodeno directory. dbconfigpath is defined in the variable ma.server.dbconfigpath in the management agent configuration file.

  • Version information (hadbm --version)