Windows Systems: Troubleshooting Symptom 2

Symptom: Unable to uninstall the agent from a Windows system using the Add/Remove Program option in the Control Panel.

Possible Causes: Java’s class path might not be set correctly on the machine.

Possible Solution: Perform the following task.

To Uninstall a Web Agent on a Windows System When the GUI Uninstallation Fails

1. Open Command Prompt Window.

2. Change directories to PolicyAgent-base

3. Execute the following command:

   java uninstall_Sun_Java_tm_System_Access_Manager_Policy_Agent