This section includes various problems you might encounter on Windows systems. The explanation of the problem is followed by possible solutions.
Symptom: Cannot install the web agent after a previous installation has been removed.
You might have an existing installation of the web agent.
You might have a previously-installed web agent and did not use the web agent’s uninstallation program to uninstall the agent.
The installation program’s productregistry file might be corrupted.
Possible Solution: To resolve the issue, manually remove the web agent as explained in the following task description.
Stop all of the web sites.
Stop the web server instance.
Remove Agent for Apache HTTP Server.
Remove the PolicyAgent-base directory from the server.
where PolicyAgent-base represents the directory in which the web agent was originally installed.
Remove the following entries from the PATH variable:
Restart the server.
Symptom: Unable to uninstall the agent from a Windows system using the Add/Remove Program option in the Control Panel.
Possible Causes: Java’s class path might not be set correctly on the machine.
Possible Solution: Perform the following task.
Open Command Prompt Window.
Change directories to PolicyAgent-base
Execute the following command:
Symptom:When a user attempts to access a resource using Internet Explorer as the browser, access is denied.
Possible Cause: Internet Explorer overrides the port number of the web agent with the Access Manager port number. In such cases, the agent log file lists the URL that is being evaluated. The port number for that URL is incorrect.
Possible Solution: You can ensure this problem does not occur by setting the following property in the web agent AMAgent.properties configuration file to true as shown:
com.sun.am.policy.agents.config.override_port = true