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Sun Java System Access Manager Policy Agent 2.2 Guide for Apache HTTP Server 2.0.54

Solaris Systems: Troubleshooting Symptom 1

Symptom: Cannot install the web agent after a previous installation has been removed.

The following is an example message that is displayed when you run the web agent installation program:

Sun Java(tm) System; Access Manager Policy Agent for Apache 1.3.29 or 2.0.48 or 2.0.50 or 2.0.52 is installed. Please refer to installation manual to configure this agent for another web server instance or uninstall it before installing another agent.

Possible Causes:

Possible Solutions: Performing the following troubleshooting activities might resolve the issue:

Note –

Make a backup copy of productregistry file before you make changes.

Remove the web agent entry in this file. This entry starts with the following lines:


               <compid>SUNWamapc
                        <compversion>2.2
                                <uniquename>SUNWamapc</uniquename>
                                <vendor></vendor>
                                <compinstance>1
                                        <parent>Agent for Apache
                                                <instance>1
                                                        <version>2.2</version>
                                                </instance>
                                        </parent>
                                        <comptype>COMPONENT</comptype>
                                        <location>/opt/apache_agent</location>
                                        <dependent>
                                                <compref>Agent for Apache
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                        </dependent>
                                        <data>
                                                <key>pkgs
                                                        <value>SUNWamapc</value>
                                                </key>
                                        </data>
                                </compinstance>
                        </compversion>
                </compid>
               <compid>Agent for Apache
                        <compversion>2.2
                                <uniquename>Agent for Apache</uniquename>
                                <vendor></vendor>
                                <compinstance>1
                                    <parent>Sun Java(tm) System Access Manager Policy Agent
                                                <instance>1
                                                        <version>2.2</version>
                                                </instance>
                                    </parent>
                                        <children>
                                                <compref>SUNWamapc
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                        </children>
                                        <comptype>FEATURE</comptype>
                                        <location>/opt/apache_agent</location>
                                        <dependent>
                                         <compref>Sun Java(tm) System Access Manager Policy Agent
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                          </compref>
                                        </dependent>
                                        <required>
                                                <compref>SUNWamapc
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                        </required>
                         </compinstance>
                        </compversion>
                </compid>
                <compid>Sun Java(tm) System Access Manager Policy Agent
                        <compversion>2.2
                         <uniquename>Sun Java(tm) System Access Manager Policy Agent</uniquename>
                         <compinstance>1
                                        <children>
                                                <compref>Agent Utils
                                                        <instance>2
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                                <compref>Agent for Apache
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                        </children>
                                        <comptype>PRODUCT</comptype>
                                        <location>/opt/apache_agent</location>
                                        <uninstaller>/usr/java/bin/java -classpath 
/opt/apache_agentuninstall_Sun_Java_tm__System_Access_Manager_Policy_Agent</uninstaller>
                                        <required>
                                                <compref>Agent Utils
                                                        <instance>2
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                                <compref>Agent for Apache
                                                        <instance>1
                                                                <version>2.2</version>
                                                        </instance>
                                                </compref>
                                        </required>
                                </compinstance>
                        </compversion>
                </compid>