Troubleshooting Symptom 2

Problem: Unable to uninstall the agent from the Windows system using the following menu sequence: Start menu > Settings > Control Panel > Add/Remove Programs

Possible Cause: Java’s class path might not be set correctly on the machine.

Solution: Perform the steps in the following task description.

To Uninstall a Web Agent When the GUI Uninstallation Fails

1. Open Command Prompt Window.

2. Change directories to PolicyAgent-base.

3. Execute the following command:

   java uninstall_Sun_Java_tm_System_Access_Manager_Policy_Agent