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Sun Java System Access Manager Policy Agent 2.2 Guide for IBM Lotus Domino 6.5.4

Solaris Systems: Troubleshooting Symptom 1

Symptom: Cannot install the web agent after a previous installation has been removed.

The following is an example message that is displayed when you run the web agent installation program:

Launching installer... Sun Java(tm) System; Access Manager Policy Agent for IBM Lotus Domino 6.5.4 is installed. Please refer to installation manual to configure this agent for another web server instance or uninstall it before installing another agent.

Possible Causes:

Possible Solutions: Performing the following troubleshooting activities might resolve the issue:

Note –

Make a backup copy of productregistry file before you make changes.

Remove the web agent entry in this file. This entry starts with the following lines:


<compid>SUNWamdmn
        <compversion>2.2
                <uniquename>SUNWamdmn</uniquename>
                <vendor></vendor>
                <compinstance>1
                        <parent>Agent for Lotus Domino HTTP Server
                                <instance>1
                                        <version>2.2</version>
                               </instance>
                        </parent>
                <comptype>COMPONENT</comptype>
                <location>/opt/dm22</location>
                <dependent>
                                <compref>Agent for Lotus Domino HTTP Server
                                        <instance>1
                                                <version>2.2</version>
                                        </instance>
                                </compref>
                </dependent>
                         <data>
                                <key>pkgs
                                        <value>SUNWamdmn</value>
                                </key>
                         </data>
                </compinstance>
        </compversion>
</compid>
<compid>Agent for Lotus Domino HTTP Server
        <compversion>2.2
            <uniquename>Agent for Lotus Domino HTTP Server</uniquename>
               <vendor></vendor>
                 <compinstance>1
                       <parent>Sun Java(tm) System Access Manager Policy Agent
                             <instance>4
                                       <version>2.2</version>
                             </instance>
                       </parent>
                        <children>
                               <compref>SUNWamdmn
                                       <instance>1
                                         <version>2.2</version>
                                      </instance>
                              </compref>
                        </children>
                                        <comptype>FEATURE</comptype>
                                        <location>/opt/dm22</location>
                                        <dependent>
                               <compref>Sun Java(tm) System Access Manager Policy Agent
                                     <instance>4
                                           version>2.2</version>
                                     </instance>
                               </compref>
                                        </dependent>
                        <required>
                               <compref>SUNWamdmn
                        <instance>1
                                          <version>2.2</version>
                        </instance>
                               </compref>
                        </required>
                </compinstance>
        </compversion>
</compid>