Sun Gathering Debug Data for Sun Java System Messaging Server

1.4 Creating a Service Request with the Sun Support Center

When you create a Service Request with the Sun Support Center, either online or by phone, provide the following information:

Upload your debug data archive file to one of the following locations:

For more information on how to upload files to this site, see: http://supportfiles.sun.com/show?target=faq


Note –

When opening a Service Request by phone with the Sun Support Center, provide a summary of the problem, then give the details in a text file named Description.txt. Be sure to include Description.txt in the archive along with the rest of your debug data.