Use this task to collect data for a Webmail problem. The most common problems are related to incorrect translation of fields when using a localized Messaging Server interface.
Collect the general system information as explained in To Collect Required Debug Data for Any Messaging Server Problem.
Take a snapshot of the problematic screen(s).
Note the step-by-step procedure to reproduce the problem with a test case.
The Sun Support Center does not support Webmail customizations. Contact your sales representative for those problems.