Resetting Forgotten Passwords

In the case where users forget their password, OpenSSO Enterprise uses the Password Reset web application to randomly generate new passwords and notify the user of the new password. A typical forgotten password scenario follows:

To Reset Forgotten Passwords

1. The user logs into the Password Reset web application from a URL given to them by the administrator. For example:

   http://hostname:port /uri/password (for the default realm)

   or

   http://hostname:port/deploy_uri /ui/PWResetUserValidation?realm=realmname, where realmname is the name of the realm.

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   Note –

   If the Password Reset service is not enabled for a parent realm but is enabled for a sub-realm, users must use the following syntax to access the service:

   http://hostname: port/deploy_uri/ui/PWResetUserValidation?realm=realmname

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2. The user enters the user ID.

3. The user is presented with the personal questions that were defined in the Password Reset service and select by the user during customization. If the user has not previously logged into the User Profile page and customized the personal questions, the password will not be generated.

   Once the user answers the questions correctly, the new password is generated and emailed to the user. Attempt notification is sent to the user whether the questions are answered correctly or not. Users must have their email address entered in the User Profile page in order for the new password and attempt notification to be received.