How to Report Problems and Provide Feedback

If you have questions or issues, contact Oracle as follows:

• Support Resources (SunSolve) services at http://sunsolve.sun.com/.

  This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.

• The telephone dispatch number associated with your maintenance contract

So that we can best assist you in resolving problems, please have the following information available when you contact support:

If you are requesting help for a problem, please include the following information:

• Description of the problem, including when the problem occurs and its impact on your operation

• Machine type, operating system version, web container and version, JDK version, and Oracle OpenSSO server version, including any patches or other software that might be affecting the problem

• Steps to reproduce the problem

• Any error logs or core dumps