Troubleshooting Conflicting Status Messages

A user might enter a print request and be notified that the client system has accepted it, then receive mail from the print server that the print request has been rejected. These conflicting messages might occur for the following reasons:

• The print client might be accepting requests, while the print server is rejecting requests.

• The definition of the printer on the print client might not match the definition of that printer on the print server. More specifically, the definitions of the print job components, like filters, character sets, print wheels, or forms are not the same on the client and server systems.

You should check that identical definitions of these job components are registered on both the print clients and print servers so that local users can access printers on the print servers.