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Sun Fire X4470 Server

Service Manual

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Document Information

Preface

1.  Sun Fire X4470 Server Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon 7500 Platform

1.1.2 Block Diagrams

1.1.3 CPUs

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Fire X4470 Server

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and Oracle ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS I/O MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

Index

3.1 Servicing Disk Drives (CRU)

This section describes how to remove and install disk drives.


Note - The server provides six 2.5-inch drive bays, accessible through the front panel. The supported drive interfaces for each bay depend on the installed HBA.


3.1.1 Disk Drive Status LED Reference

Disk Drive Status LEDs shows the disk drive status LEDs. Disk Drive Status LED Descriptions describes the LEDs and their functions.

Figure 3-1 Disk Drive Status LEDs

image:Figure showing disk drive LEDs.

Table 3-1 Disk Drive Status LED Descriptions

Legend
LED
Symbol
Color
Lights When...
1
OK to Remove
image:Ok to remove icon
Blue
A disk drive can be removed safely during a hot-plug operation.
2
Service Action Required
image:Service action icon
Amber
The system is running and the disk drive is faulty. The front and rear panel Service Action Required LEDs are also lit if the system detects a disk drive fault.
3
OK/Activity
image:OK icon
Green
Drive is properly inserted into the system. LED will flash off and on when the drive is being accessed.

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Use the following procedures to remove and install disk drives and disk filler panels from the server.

Remove a Disk Drive Filler Panel

  1. Attach an antistatic wrist strap.

    See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

  2. Identify the disk drive filler panel you want to remove.
  3. On the disk drive filler panel you want to remove, push the release button to open the latch.
  4. Grasp the latch and pull the filler panel out of the drive slot.

    Caution

    Caution - The latch is not an ejector. Do not bend it too far to the right. Doing so can damage the latch.



    Hot

    Caution - Whenever you remove a disk drive filler panel, you should replace it with another filler panel or a disk drive; otherwise, the server might overheat due to improper airflow.


Remove a Disk Drive

Refer to Removing a Disk Drive when completing the following procedure.

  1. Attach an antistatic wrist strap.

    See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

  2. Identify the disk drive you want to remove.

    The amber Service Action Required LED on the drive might be lit.

    See 3.1.1 Disk Drive Status LED Reference.

  3. Determine whether you can replace the disk drive using the hot-plug procedure or whether you need to power off the server and use the cold-swap procedure.

    A cold-swap is required if the disk drive:

    • Contains the operating system, and the operating system is not mirrored on another drive
    • Cannot be logically isolated from the online operations of the server
  4. Do one of the following:
    • To cold-swap the drive, power off the server. Complete one of the procedures described in 2.6 Powering Off the Server.
    • To hot-plug the drive, take the drive offline. This removes the logical software links to the drive and prevents any applications from accessing it. For information on how to take a disk drive offline, refer to the Sun Disk Management Overview (820-6350).
  5. On the drive you plan to remove, push the disk drive release button to open the latch.
  6. Grasp the latch and pull the drive out of the drive slot.

    Caution

    Caution - The latch is not an ejector. Do not bend it too far to the right. Doing so can damage the latch.



    Hot

    Caution - Whenever you remove a disk drive, you should replace it with another disk drive or a filler panel; otherwise, the server might overheat due to improper airflow.



    Figure 3-2 Removing a Disk Drive

    image:Figure showing disk drive removal.

Install a Disk Drive

Installing a disk drive into a server is a two-step process. You must first install the disk drive into the drive slot, and then configure that drive to the server. Refer to Installing a Disk Drive when completing the following procedure.


Note - If you removed an existing disk drive from a slot in the server, you must install the replacement drive in the same slot as the drive that was removed. Disk drives are physically addressed according to the slot in which they are installed.


  1. Unpack the disk drive and place it on an antistatic mat.
  2. Verify that the release lever on the disk drive is fully opened.
  3. Slide the drive into the drive slot until it is fully seated.

    Figure 3-3 Installing a Disk Drive

    image:Figure showing how to insert a disk drive.
  4. Close the latch to lock the drive in place.
  5. Do one of the following:
    • If you have cold-swapped the drive, restore power to the server. Complete the procedure described in 6.3 Powering On the Server.
    • If you have hot-plugged the drive, configure the disk drive. Refer to the Sun Disk Management Overview (820-6350) for information.

Install a Disk Drive Filler Panel

  1. Verify that the release lever on the disk drive filler panel is fully opened.
  2. Slide the disk drive filler panel into the drive slot until it is fully seated.
  3. Close the latch to lock the filler panel in place.