Sun Java System Connector for Microsoft Outlook 7 2005Q4 User's Guide

Logging

This section provides troubleshooting tips for logging and log reports.

Enabling Logging for Troubleshooting

In order to keep track of any problems that may arise with your mail folders or messages, it is recommended to turn on the logging function for debugging purposes.

ProcedureTo Enable Logging

Steps
  1. From the Help menu, select About Sun Java System Connector for Microsoft Outlook.

  2. In the About dialog, click Debug Logs.

  3. In the Debug Logs dialog, enable the checkbox next to Turn on debug logging.

    The Log file path indicates the location of the log files.

  4. When you are finished, click OK.

Sending a Log Report

You can send a log report of any problems to your technical support representative.

ProcedureTo Send a Log Report

Steps
  1. Turn on logging as indicated in Enabling Logging for Troubleshooting

  2. Return to Outlook and attempt to reproduce the steps the caused the problem.

  3. From the Help menu, select About Sun Java System Connector for Microsoft Outlook.

  4. In the About dialog, click Debug Logs.

  5. In the Debug Logs dialog, enter the email address of your technical support representative.

  6. Click Report.

    A new message appears addressed to technical support. A copy of your log file and your system information is also included in the message.

  7. You may enter any more information, or cc anybody else before sending the message.

Increasing Log Files and Size

Log files are regularly reused and overwritten by new log files. This occurs more frequently for users with large mailboxes. You can increase the size of your log files or increase the number of logs files by resetting three registry keys. The registry keys are: