Turn on logging as indicated in Enabling Logging for Troubleshooting
Return to Outlook and attempt to reproduce the steps the caused the problem.
From the Help menu, select About Sun Java System Connector for Microsoft Outlook.
In the About dialog, click Debug Logs.
In the Debug Logs dialog, enter the email address of your technical support representative.
A new message appears addressed to technical support. A copy of your log file and your system information is also included in the message.
You may enter any more information, or cc anybody else before sending the message.