How to Report Problems and Provide Feedback

If you have problems with Sun Java System Instant Messaging, contact Sun customer support using one of the following mechanisms:

• Sun Software Support services online at: http://www.sun.com/supportraining.

  This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as well as to maintenance programs and support contact numbers.

• The telephone dispatch number associated with your maintenance contract.

So that we can best assist you in resolving problems, please have the following information available when you contact support:

• Description of the problem, including the situation where the problem occurs and its impact on your operation

• Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem

• Detailed steps on the methods you have used to reproduce the problem

• Any error logs or core dumps