Troubleshooting Java ES Installations on Solaris

This section provides information to help you troubleshoot problems installing Directory Server Enterprise Edition on Solaris using the Java ES distribution.

Collecting and Analyzing Data

Review the installation errors logs for information about what occurred during the installation failure. On Solaris, search for error messages in the /var/sadm/install/logs directory. On Red Hat and HP-UX systems, installations logs are located in the /var/opt/sun/install/logs directory. On Windows systems, installation logs are located in the C:\Docuemnts and Settings\current-user\Local Settings\Temp directory.

The logs directory contains the following log files:

• Java_Enterprise_System_5_install.B04251905

• Java_Enterprise_System_5_install.A04251905

• JavaES_Install_log.45487014

• Java_Enterprise_System_5_Summary_Report_install.04250719

Information about the installed components, including Directory Server, are included in these log files.

Contacting Sun Support

If you cannot complete Directory Server Enterprise Edition installation using the Java ES distribution on Solaris and are unable to troubleshoot your problem, collect the following data. This data can help the Sun Support Center resolve your problem.

• Identify the step-by-step procedure used for the installation

• Send a copy of the log files located in the /var/sadm/install/logs directory.

• Send a copy of the /var/sadm/install/contents file.

• Send the output of showrev -p.

In addition to the data described here, see To Collect Required Debug Data For Directory Server Installation Problems in Sun Gathering Debug Data for Sun Java System Directory Server 5.