Troubleshooting Zip Installation Problems

This section provides information to help you troubleshoot problems using the zip distribution for Directory Server Enterprise Edition installation.

If you are installing Directory Server Enterprise Edition on a host machine that already contains an installation of the Java Enterprise System, then the common agent container port may already be in use. To provide an alternate port for the common agent container, use the dsee_deploy -p port command.

If you cannot complete Directory Server Enterprise Edition installation using the zip distribution, collect and analyze the following data. If the source of the error is not apparent, send this data to the Sun Support Center for help resolving your problem.

• Identify the step-by-step procedure used for the installation

• Get the output of the dsee_deploy command.

• Get the output of the showrev -p command.

• Get the output of the idsktune command. Search the output yourself for critical errors.

• Collect installation output showing system calls using the truss command on Solaris OS or other similar tools on other operating systems. For more information about collecting the output of the command that is displayed during installation, see To Collect Required Debug Data For Directory Server Installation Problems in Sun Gathering Debug Data for Sun Java System Directory Server 5.