There may be commands within the webinfoscript that you can run manually.
You can download a new version of the script at the following URL:
To run the webinfo script , perform the following steps:
Move webinfo_version.sh to a temporary directory.
Change the following environment variable at the beginning of the file, info.sh
Make sure that you have a space between the parameter TMPDIR= and the value that you entered.
Run the script.
This creates the $TMPDIR/webinfo.date directory and a tar file of that directory $TMPDIR/webinfo.date.tar
Run this script as the Web Server user rather than root.
Send the tar file to The Sun Support Center.
Clean up $TMPDIR, if necessary.
For error information which is related to your problem, see the Administrator or Web Server errors and access files.