Sun Java System Instant Messaging 7.2 Administration Guide

Unable to Log into Instant Messenger through the XMPP/HTTP Gateway

If the XMPP/HTTP Gateway is serving two domains and the im.jnlp file contains an argument for only one domain, users not in the listed domain cannot authenticate. For example, if the im.jnlp file contains the following argument:


Users who attempt to log in from a domain other than mydomain will receive errors and cannot authenticate. To work around this problem, you need to configure Instant Messenger to authenticate to other domains.

ProcedureTo Configure Instant Messenger to Authenticate from a Specific Domain

  1. Open the im.jnlp resource file.

  2. Remove the domain argument entry.

    For example, remove:

  3. Download Instant Messenger again.

  4. Run Instant Messenger.

    The Login page appears.

  5. Click More Detail.

    The Login page expands to show connection settings for the client.

  6. In the Server text box, enter the URL to the gateway and append ?to=domain.

    For example, if the user is part of, append the following to the URL:

  7. To test the configuration, log in using a valid username and password.