Troubleshooting Instant Messenger

Instant Messenger provides two ways for you to help troubleshoot the client. You can gather runtime information about the client system and generate an Instant Messenger log file on demand.

Obtaining Instant Messenger Runtime Information

You can obtain information about a client system from the Instant Messenger client.

To Obtain Instant Messenger Runtime Information from the About Dialog

1. In Instant Messenger, select Help->About.

   The About dialog box appears.

2. Select the Details tab.

   The Details tab contains information about the client system that you can use when troubleshooting problems.

Obtaining Instant Messenger Logs

You generate client logs as required. By default, no logs are generated. See Administering Logging for Instant Messenger for information on configuring client logging.