Sun Storage J4200/J4400 Array System Overview
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| C H A P T E R 6 |
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Troubleshooting and Hardware Replacement with Service Advisor |
Use the information in this chapter to help you troubleshoot your J4200/J4400 Array. This chapter contains the following sections:
The Sun StorageTek Common Array Manager software includes the Service Advisor application, which provides guided wizards with system feedback for hardware replacement of Customer Replaceable Units (CRUs). In addition, Service Advisor provides troubleshooting procedures for alarms.
Before you can access Service Advisor procedures, you must have already installed the Common Array Manager software, as described in:
Host management, data host management, and remote command line interface (CLI) functions are performed by the Sun StorageTek Common Array Manager software.
The CRU replacement procedures available through the Sun StorageTek Common Array Manager Service Advisor application include:
To launch Service Advisor and access hardware replacement procedures:
1. Log on to the Sun Java Web Console on the management software host.
For example, https://management_host_address:6789
2. In the Storage section of the Sun Java Web Console page, select Sun StorageTek Common Array Manager.
The navigation pane and the Storage System Summary page appear.
3. Select an array under Storage Systems.
4. At the top right of the Storage System Summary page, click Service Advisor.
The Service Advisor application is displayed in a separate window.
5. In the left pane, select the type of hardware replacement procedure you want to perform:
6. To view a procedure, in the right pane either select it or expand its category, and select the hardware component that corresponds to the procedure.
This section describes procedures common to most Sun Storage J4200/J4400 Array service procedures:
Service procedures for the Sun Storage J4200/J4400 Array should be performed using the Service Advisor guided function available from the CAM software.
Follow these steps to prevent damaging any CRU during the removal and replacement process:
1. From Service Advisor, click the link to reserve the array for maintenance.
2. Enter a description of the service action.
3. Select the estimated duration of the service action in hours from the pull-down.
Other users will be alerted that this service action is in progress when they log in.
5. Use the back arrow to return to the procedure.
1. From Service Advisor, disable the reserve array function by selecting the Release button.
Consider these scenarios while troubleshooting your J4200/J4400 Array:
If you are unable to resolve your issues, you can browse the online Sun Solve repository to view additional suggestions:
Additionally, you can refer to Contacting Sun Technical Support.
The number of disks present is not shown in the Device Management screen.
Verify that the J4200/J4400 array is turned on, the cables are properly connected, and the CAM software is installed.
Also, to view the number of disks being managed, the host system and the J4200/J4400 must be powered on separately prior to establishing connections with the SAS cable.
The ID/Status LED on the J4200/J4400 front panel is Amber.
Check to see if there are any malfunctioning components.
The SAS Link Status LED on the SIM board of the JB4200 is amber.
Make sure the SIM board is not disconnected from the SAS cable.
When swapping out disks from a J4200/J4400 Array, always replace a removed disk back into the same slot it had been in prior to the fault. Failure to do this could result in lost or corrupted data.
If you are unable to resolve your problem, go to:
http://www.sun.com/service/contacting
| Sun Storage J4200/J4400 Array System Overview
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820-3223-14 |
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