If you have problems with Sun Java System Application Server, contact Sun customer support using one of the following mechanisms:
Feedback Submittal form– A form for submitting feedback on the Application Server product.
J2EE-INTEREST list– A mailing list for J2EE questions.
Bug database on Java Developer Connection– To view bugs or to submit a bug, use the Java Developer Connection Bug Parade.
Java Technology Forums– An interactive message board for sharing knowledge and questions about Java technologies and programming techniques. Use the J2EE SDK forum for discussions related to the Sun Java System Application Server Platform Edition 8.2 product.
Sun Software Support services– Online at http://www.sun.com/service/sunone/software.
This site has links to the Knowledge Base, Online Support Center, and Product Tracker, as well as to maintenance programs and support contact numbers.
The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information available when you contact support:
Description of the problem, including the situation where the problem occurs and its impact on your operation
Machine type, operating system version, and product version, including any patches and other software that might be affecting the problem
Detailed steps on the methods you have used to reproduce the problem
Any error logs or core dumps